When customers share their real-world experience, people listen. That’s a lesson we learned again last week, when over 100 attendees joined LRS and our featured speaker for a webinar about Downtime Reporting (DTR) in Healthcare. Click here to view a recording of the webinar, which includes a discussion of audience-submitted questions from the Q & A section of the live broadcast.
The 45-minute long presentation, featuring Gary McNay from Mercy Health in Ohio, covered the healthcare provider’s use of Electronic Medical Record (EMR) documents in patient care. This information needs to be available to clinicians even when the EMR systems are not. In 2014, the organization logged 1,652 downtime related incidents, each taking an average 78 minutes of staff time to resolve. In total, Mercy Health spent 2,147 man-hours on ticketed items alone.
Working together, Mercy Health and LRS designed and implemented an improved DTR environment using the PageCenterX/Satellite product. As McNay explained,
“Our downtime documents are critical to us, and they are important for the continuation of patient care during an unforeseen downtime, or even a scheduled one. The [LRS] software actually does eliminate a lot of the complexities that we were originally experiencing as a result of our previous downtime solution. It’s dramatically enhanced our performance and the overall reliability of our environment. Basically, what it’s all added up to is an overall reduction in patient risk.” 
With over 33,000 employees, 21 hospitals, and 450 ambulatory clinics, Ohio-based Mercy Health is ranked as one of the top 10 largest non-profit hospital systems. Reliable access to the 1.5 million reports generated every day by the organization’s EMR systems is critical for employees to deliver on their stated promise to make lives better — mind, body and spirit.
Thanks to Gary and to all who attended the event. Click here for a list of upcoming LRS webinars and other learning opportunities!