When Service Design is complete, contracts have been executed, and the Transformation stage is near completion, then Service Transition and Onboarding can begin. Integrating LRS Managed Services staff into our client’s business requires a lot of planning and exploration. For example, the Help Desk ticket submission, assignment, resolution and communication back to the end-user requires all parties to be educated on the procedures and processes being put in place.
A Service Transition plan is a key deliverable from the Service Design process. LRS will appoint a Transition Project Manager to oversee the implementation of this plan.