When a customer licenses LRS output management software, a standard level of product support is included for the duration of the license term. All customers can contact our product support team via phone or email to request product maintenance or search our product support database for assistance.
However, larger clients implementing LRS solutions on a global scale may need a support and maintenance agreement custom-tailored to their environment. To meet this need, LRS offers “Premium Support” services that are customized to the needs of a specific client. LRS will train a team of our Product Support Engineers on the specific solution as implemented at the customer site.
We create and maintain a document repository with descriptions of the solution and configuration in the customer’s environment and provide regular training with the Client Support team on changes to the client environment. Support calls and email inquiries from Premium Support clients are handled by members of the client’s assigned support team, ensuring the best, most comprehensive solution to reported issues in the fastest possible resolution time.
Want to take your LRS product support to the next level? Contact LRS for more information.