Maintenance and Support Terms for Cirrato products
By ordering and paying LRS for maintenance and support of your licensed Cirrato products, you accept and agree to the Maintenance and Support Terms below:
LRS provides maintenance and support services in conjunction with the current and immediately preceding release of the licensed Cirrato software products (if no fees are owed under the relevant software license agreement) as follows:
- Telephone support by qualified personnel available from 8am to 5pm Monday to Friday at the LRS branch from which the support is provided, excluding LRS holidays (a list of which for any year shall be made available upon request).
- Emergency telephone support for critical problems (meaning a problem caused by the licensed software resulting in a material interruption to the licensee’s business operations) by qualified personnel available every day of the year, twenty-four hours a day, with a response time of two hours or less.
- Access to the services LRS maintains via the support section on its website.
- Software enhancements (meaning generally available improvements, fixes, modifications, changes, filters or new releases or versions and accompanying documentation) that LRS develops.