Support
The LRS® software maintenance program provides 24 x 7 support for all of our customers ensuring that we are always there to help if you need us. For more details about our support commitments, please contact one of our team members to find out what is included in our maintenance plan.
Cirrato Products? - Click here
Capella Products? - Click Here
Drivve Products? - Click Here
If you are subscribing to the LRS software maintenance program, you will receive the following:
- The current (and preceding) software releases of your licensed software
- Telephone support during the business hours and in the languages posted here, (excluding any LRS holidays listed in the linked page).
- Emergency telephone support for critical problems, which is available every day of the year, 24 hours a day, with response time of two hours or less. Click the following link for information about Emergency Support.
- Access to LRS’ Product Support website, where registered users can download improvements, fixes, modifications, user exits, filters, or new releases of LRS software and documentation.
Please see the links below for documents regarding export compliance, open source code, and other information.
Commonly Requested Documents
Click the links below to access some of the most commonly requested documents pertaining to LRS software. All documents are created in PDF form, and require a working copy of the Adobe® Acrobat® Reader® software.
Export Control Information (CCATS and ECCN numbers) for Software
Section 508 Accessibility: LRS Host Products (updated April, 2021)
Section 508 Accessibility: PageCenterX Software (updated April, 2021)
Section 508 Accessibility: VPSX Software (updated April, 2021)
Sending Personal and Confidential Data
LRS customers should only send personal data and/or confidential data (including logfiles containing such data) via LRS’s secure file transfer service.