LRS Support Portal

The new LRS Support portal offers a variety of features that will enhance your support experience. These features include:

Establishing an online support profile where you can manage your preferences, including SSO (Single Sign-On)
Product support case creation and management.
Access to product release notes.
Enrollment for product update notifications.
Request and download maintenance for licensed products.
Online product documentation.
A knowledge base which includes FAQs, How-To Guides, and answers to common questions.
Emergency key generation.

How to sign up for LRS Support Portal

To create an LRS Support portal account you will need to provide your name, business email address and use your LRS customer number as the Registration Code.

Setting up SSO for the LRS Support Portal

The LRS Support portal supports single sign-on (SSO). Both OpenID Connect (OIDC) and Security Assertion Markup Language (SAML) standards can be used as options for SSO.

To enable SSO access to the LRS Support portal, please follow these steps:

Click the following link to sign up as a user for the LRS Support portal:
Registration Request - LRS Support Portal
Once approved, you will get an email to reset your password.
Sign in to the LRS Support portal with your email address and the password created in step 2.
After signing in, open a new support case by clicking the "OPEN A SUPPORT CASE" link on the support home page.
For the case description, indicate you want to configure SSO access to the LRS Support portal and whether you want to use OIDC or SAML.
Our LRS support team will work with you to set up SSO access.

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