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Are there any guidelines as to the use of anti-virus software for Drivve | Image, Drivve | DM and Drivve | Print?

Yes, there are such guidelines. These concern directories, files and ports to be excluded and are listed in this FAQ.

Drivve | Image Version 5 and higher

 

Because of the huge amount of anti-virus software, it is not possible to test which anti-virus software causes problems if installed on the Drivve | Image server.
 
The following directories are part of Drivve | Image
Drivve | Image program folder, default is "C:\Program Files(x86)\Drivve\Drivve Image".

 

The following applications are part of Drivve | Image
  • DrivveImageService.exe
  • DrivveImage.exe
  • DrivveManagement.exe
  • DrivvePrintService.exe
  • ..\system\DrivveEngine\DrivveImageJobProcessor.exe

 

The following ports are used by Drivve | Image

The following documents give you an overview of the used ports.

  • Network communication Sharp OSA 2
  • Network communication Sharp OSA 3, 4 and 5
  • Network communication Toshiba EWB and EBX
  • Network communication Xerox EIP
  • Network communication Kyocera HyPAS
  • Network communication: Samsung XOA, Canon ScanFront, Fujitsu network scanner, Lexmark

 

 

Network Communication: Sharp OSA 2

Device -> Drivve | Image Server

Communication going from the device to the Drivve | Image server is configured in the IIS-Configuration application. The protocols Http/Https and Ftp are used for communication. The following ports are used:
  • Http: 9000 (default)
  • Https: 4443 (default)
  • Ftp: 24 (default)

Figure 1: IIC Configuration Application


The ports cannot be configured using the IIS-Configuration application on a Windows XP operating system. In order to change them, you have to change the ports using the Windows IIS Manager.
Regarding Ftp, the configuration is within the Drivve | Image administration application ( Tools > Options).


Figure 2: Ftp Settings in Tools > Options
 
Warning
Since April 2014, Windows XP is no longer supported
 

Drivve | Image Server -> Device

Communication going from the Drivve | Image server to the device is configured in the Sharp device web interface under Security Settings -> Port Control. The Http/Https protocol is used for communication. The following ports are used:
  • Http: 80 (default)
  • Https: 443 (default)

Figure 3: Web administration page of the device

 

Network communication - schematic overview

The Sharp OSA 2 devices use two different protocols: Http and Ftp.


 
The Sharp OSA 2 device requires two network protocols, Http/Https and Ftp:

  • Http/https is used for requests going from the device to the Drivve | Image server and requests that are sent from the Drivve | Image server to the device.
  • Ftp is used to store the scanned document pages to the Drivve | Image server.

The TCP/IP ports used can be configured.

 

Network Communication: Sharp OSA 3, 4 and 5

Network communication - schematic overview

Sharp OSA 3, 4 and 5 devices only communicate through the Http/Https protocol.


The TCP/IP ports used can be configured.

 

 

Communication from the device to the Drivve | Image Server

Communication going from the device to the Drivve | Image server is configured in the IIS-Configuration application.
The Http/Https protocol is used for communication. The following protocols/ports are used:
  • Http: 9000 (default)
  • Https: 4443 (default)
 

 

Communication from the Drivve | Image Server to the device

Communication going from the Drivve | Image server to the device is configured in the Sharp device web interface under "Security Settings - Port Control". The Http/Https protocol is used for communication. The following protocols/ports are used:
  • Http: 80 (default)
  • Https: 443 (default)
 
 

Drivve | Image Device Management

In the Drivve | Image Device Management, the following protocols/ports are used bidirectionally:
  • SNMP / Port 161
  • HTTPS / Port 443
  • HTTP / Port 80
Note
If Drivve | Image cannot retrieve device information using the SNMP protocol, the ARP protocol is used.

 

Network Communication: Toshiba EWB and EBX

Network communication - schematic overview

Toshiba devices use only the Http/Https protocol. Communication goes into 2 directions:
  • Communication from the device to the Drivve | Image server
  • Communication from the Drivve | Image server to the device



The TCP/IP ports used can be configured.

 

 

Communication from the device to the Drivve | Image Server

Communication used by the device to connect to the Drivve | Image server is configured in the IIS-Configuration application. The Http/Https protocol is used for communication.
 
The following protocols/ports are used:
  • Http: 9000 (default)
  • Https: 4443 (default)



 

Communication from the Drivve | Image Server to the device

Communication going from the Drivve | Image server to the device is configured in the device administration web interface. For the communication between server and the device, the Http/Https protocol is used. The used port is port 50083 (default).

 

 

Drivve | Image Device Management

In the Drivve | Image Device Management, the following ports/protocols (bidirectional use) are supported:
  • SNMP / Port 161
  • HTTPS / Port 443
  • HTTP / Port 9090 (used functions: WSDL/SOAP Web Service)
  • IPPS / Port 443

 

Note
If Drivve | Image cannot retrieve device information using the SNMP protocol, the ARP protocol is used.

 

Network Communication: XEROX EIP

Network communication - schematic overview

The Xerox EIP devices use the Http and the Snmp protocol.


The TCP/IP ports used can be configured.

 

 

Communication from the device to the Drivve | Image Server

Communication going from the device to the Drivve | Image server is configured in the IIS-Configuration application.

Figure 1: IIS Configuration application

 

The Http/Https protocol is used for communication. The following ports are used:

  • Http: 9000 (default)
  • Https: 4443 (default)

 

 

Communication from the Drivve | Image Server the device

Communication going from the Drivve | Image server to the device is configured in the Xerox device web interface under Connectivity - Protocols - Http. The protocols Http and Snmp are used for communication. The following ports are used:
  • Http: 443 (default)
  • Snmp: 161 (default)

Figure 2: Web administration page of the device

 

 

Drivve | Image Device Management

In the Drivve | Image Device Management, the following protokols/ports are used bidirectionally:
  • SNMP / Port 161
  • HTTPS / Port 443
  • HTTP / Port 80

Note
If Drivve | Image cannot retrieve device information using the SNMP protocol, the ARP protocol is used.

 

Network Communication: Kyocera HyPAS

Network communication - schematic overview

Kyocera devices use only the Http protocol.

The TCP/IP ports used can be configured

 

 

Communication from the device to the Drivve | Image Server

Communication used by the device to connect to the Drivve | Image server is configured in the IIS-Configuration application.

The following protocols/ports are used:

  • HTTP / Port 9000 or 
  • HTTPS / Port 4443


 

Communication from the Drivve | Image Server to the device

Communication going from the Drivve | Image server to the device uses the following protocols/ports:
  • SNMP / Port 161
  • HTTPS / Port 8080 JAMP servlet
  • HTTP / Port 9090 - WSDL/SOAP Webservice
 
 

Drivve | Image Device Management

For the Drivve | Image device management, the following protocols/ports are used bidirectionally:
  • SNMP / Port 161
  • HTTPS / Port 443
  • HTTP / Port 9090 - WSDL/SOAP Webservice

 

Note
If Drivve | Image cannot retrieve device information using the SNMP protocol, the ARP protocol is used.

 

Network Communication: Samsung XOA, Canon ScanFront, Fujitsu Network Scanner, Lexmark

Network communication - schematic overview

The Samsung XOA, Canon ScanFront, Fujitsu Network Scanner and Lexmark devices only use the Http/Https protocol. These devices are the only devices comunicating only in one direction, namely from the device to the Drivve | Image server.


The TCP/IP ports used can be configured.

 

 

Communication from the device to the Drivve | Image server

Communication going from the device to the Drivve | Image server is configured in the IIS-Configuration application. The Http/Https protocol is used for communication. The following protocols/ports are used:
  • Http: 9000 (default)
  • Https: 4443 (default)

 
Note
On a Windows XP operating system, the ports cannot be configured using the IIS-Configuration application. In order to change the ports, you have to use the Windows IIS Manager.

 

Warning
Since April 2014, Windows XP is no longer supported

 

Drivve | Image Device Management

In the Drivve | Image Device Management, the following protocols/ports are used bidirectionally:
  • SNMP / Port 161 (not in the case of Fujitsu Network Scanners)
  • HTTPS / Port 443

 

Note: Retrieving device information
Samsung XOA, Canon ScanFront Lexmark:
If Drivve | Image cannot retrieve device information using the SNMP protocol, the ARP protocol is used.

Fujitsu Network Scanners:
Drivve | Image always tries to retrieve device information using the ARP protocol.

Drivve | DM Version 2.5 and higher

The following directories are part of Drivve | DM
Drivve | DM program folder, default C:\Program Files(x86)\Drivve\Drivve DM
Drivve | DM database folder, default C:\Drivve DM-Database

 

The following applications are part of Drivve | DM
  • XmlServer.exe
  • DrivveDmHtmlService.exe
  • DrivveDmProxyService.exe
  • WindowsServiceWrapper.exe
  • Javaw.exe
  • Java.exe
  • Redis-Server.exe

 

The following ports are used by Drivve | DM

The following ports are used:

  • 8081
  • 8082
Drivve | Print Version 4.0 and higher

Folders to be excluded
  • Drivve | Print program folder, by default C:\Program files\Drivve\Drivve Print
  • Folder of the spool files, by default C:\Windows\System32\Spools\PRINTERS