ABB had a siloed approach to Enterprise wide Output, scan and print management requirements which resulted in a complex infrastructure with several software solutions on hundreds of servers in multiple locations, and a fragmented, confusing, and inconsistent end-user experience. Their business-critical application print complexity impacted their IT Agility and migration to Cloud technology.

Ather, global head of end user services at ABB will talk about how with LRS’s help, ABB was able to identify this complexity globally, removing it quickly and easily by implementing a standardized Output Management Service. This resulted in significant cost savings especially with their Managed Print service contract renewal and with print server removal.

To coin a phrase from Ather – “It’s not rocket science but the capability to deliver it in a consistent way globally at scale is”


Speaker Name


Job Title

Ather Islam

ABB Information Systems

Digital Workplace & End User Services Consultant

Striving to incorporate the principles of personal agility in daily life and building successful, agile teams to deliver complex global scale IT and Digital transformation programs.

With over 25 years operational experience working for leading multi-national corporations managing large and complex IS environments, projects, teams and outsourcing contracts (End User Experience, Infrastructure, Project Management, Software development and Contract management).

As an aspiring data scientist bringing a data driven approach to solving complex problems.