Contact Product Support
LRS Corporate Headquarters
2401 W. Monroe Street, Springfield, IL 62704, USA
Phone: (217) 793-3800
Fax: (217) 787-4014
Monday - Friday, 8 a.m. to 5 p.m. CT
We can be contacted during the day or night for emergencies. By following the prompts during off-hours, you will be connected with our answering service and they will contact an available support technician to assist you. Alternatively, you may wish to contact one of our other offices around the world to speak with a technician during their normal office hours.
For a list of worldwide offices, please View Locations.
- Email support questions here.
- Telephone support by qualified personnel, available during the business hours and in the languages posted here, (excluding any LRS® holidays listed in the linked page).
- Emergency telephone support for Critical Problems, which is available every day of the year, 24 hours a day, with response time of two hours or less. Click the following link for information about Emergency Support.
- Access to LRS’ Product Support website, where registered users can download improvements, fixes, modifications, user exits, filters, or new releases of LRS software and documentation.