Contact Product Support

LRS Corporate Headquarters

2401 W. Monroe Street, Springfield, IL 62704, USA

Phone: (217) 793-3800

Fax: (217) 787-4014

Email: EOMSupport@LRS.com

Monday - Friday, 8 a.m. to 5 p.m. CT

We can be contacted during the day or night for emergencies. By following the prompts during off-hours, you will be connected with our answering service and they will contact an available support technician to assist you. Alternatively, you may wish to contact one of our other offices around the world to speak with a technician during their normal office hours.

For the entire list of worldwide offices and distributors, please View Locations and Distributors.

Contacting Support

  • Email support questions here.
  • Telephone support by qualified personnel, available during the business hours and in the languages posted here, (excluding any LRS® holidays listed in the linked page).
  • Emergency telephone support for Critical Problems, which is available every day of the year, 24 hours a day, with response time of two hours or less. Click the following link for information about Emergency Support.
  • Access to LRS’ Product Support website, where registered users can download improvements, fixes, modifications, user exits, filters, or new releases of LRS software and documentation.